FAQs

How do I get a new domestic connection?

Totalgaz is available for domestic use in 12 kg capacity cylinders with our authorized distributors spread across South India. To avail a new connection just fill up the enquiry form and our customer service executive will contact you with more details. The customer service executives will arrange a new connection to be delivered to your door step subject to the acceptance of the terms and conditions for the new connection.

What are the documents that I need to submit to get a new connection?

No documents are required to avail your Totalgaz domestic connection.

What are the charges for getting a new connection?

The existing charges for a new connection are as follows:

New Connection Charges
Refundable Deposit. Excl Gas Cost * Rs.1600.00
Pressure Regulator Rs.250.00
Connection Charges Rs.150.00
TOTAL Rs.2000.00
* - Fully refundable after three years. Refill charges extra. The price of LPG varies as per the changes in International markets.

The existing cost of refill applicable for your respective market would be provided by the customer service executive at the time of collecting the details for the issue of new connection.

Why is the price of LPG Refill higher than the PSU LPG Refill?

Domestic LPG prices of the government companies are regulated by the government of India and do not reflect the realities of high crude and refined product prices. Moreover the PSU LPG refill prices are subsidized by the government through issuance of oil bonds to the public sector oil companies. This compensation is not available for private LPG marketers, hence price of LPG refill is higher than PSU LPG refill.

What are the documents that I shall receive after getting a new connection?

You shall receive a Consumer number and original subscription voucher.

What is it that I need to check when I receive my refill cylinder?

The seal of the cylinder should be intact. The safety cap should not have any cracks. You will receive a cash memo for the payment towards LPG refill.

In case of assistance whom should I contact?

In case of assistance required you can get in touch with our corporate office through our toll-free number 1800 102 3339.

How do I transfer my Totalgaz connection?

You are required to surrender your original subscription voucher to your distributor. The distributor shall verify the document and issue a transfer voucher to you. The transfer voucher should be produced to your new distributor who would service you and you will receive your LPG refill.

In case of requirement of commercial cylinders whom should I contact?

Our local marketing offices will assist you for your requirement.

How do I log a complaint?

In case of any complaints/suggestions/feedback you are welcome to contact us by sending a mail through “Contact us” or call us on our toll-free number 1800 103 3339 during office hours .

How do I locate the nearest Totalgaz AutoLPG dispensing station near my location?

Please use the “Outlet Locator” of our website to locate the ALDS outlet nearest to your location. Please check on the feature frequently as we are expanding our network rapidly and more stations are being added periodically.

How Totalgaz is best suited for my vehicle?

Totalgaz conforms to BIS 14861 and meet the highest standards for Automotive LPG. The AutoLPG supplied by Totalgaz is imported through the own import terminal in Mangalore and transported through our dedicated fleet ensuring good and consistent quality.

How is the supply of Totalgaz? Will be there be any shortage?

Totalgaz ensures uninterrupted supplies to its customers through its network of dealers which is ably supported by the presence of the own import terminal and a dedicated logistics team. You can be rest assured that with our superior infrastructure and operations team, we are assuring the reliability of our network for your requirements.

How can I assure myself on the quantity of AutoLPG dispensed in Totalgaz outlets?

The state-of-the-art dispensers of Totalgaz ALDS are calibrated frequently and are stamped under the supervision of the statutory authorities. This ensures that the right quantity of LPG is dispensed at our outlets thereby resulting in better mileage and performance

Why does the price of Auto LPG change freque

The price of LPG in India change as per the changes in the international prices and fluctuations in the exchange rates. Therefore the price of AutoLPG too changes frequently as per the changes in the price of LPG.

I am interested in a dealership of Totalgaz. What should I do?

Please fill up the enquiry form for ALDS Dealership in our website and our customer service executives will get in touch with you at the earliest.

How do I log a complaint?

In case of any complaints/suggestions/feedback you are welcome to contact us by sending a mail through “Contact us” or call us on our toll-free number 1800 102 3339 during office hours.

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